Asia Regional Team


Puay Lim Yeo

Regional Manager, Asia

Puay Lim has responsibility for driving performance and maintaining partnerships within our South East Asian markets. 

Puay Lim Yeo has five years of experience in management consulting, specialising in the Telecoms and Media sectors. Prior to joining BIMA, he was a senior consultant at Value Partners (formerly known as Spectrum Strategy Consultants) and Analysys Mason, advising telecoms and media operators in Asia in the areas of corporate strategy, product development, technology, distribution and regulation. He also previously worked in the Singapore Government in the Ministry of Foreign Affairs. 

Puay Lim holds a B.A in Political Science from Columbia University in New York City.   

Ren Hooi

Asia Partnership Manager

Ren is responsible for driving our partnership expansion in Asia.

Prior to joining BIMA, Ren worked as a consultant at Bain & Company, where she was involved with projects in the telecommunications and consumer products sectors within Southeast Asia. She has experiences with nonprofits and social enterprises in various markets, including The Rockefeller Foundation in New York and Off.Grid:Electric, a renewable energy startup in Tanzania. Ren also worked on sales strategy and customer loyalty at Starwood Hotels.

Ren holds a B.A. in Economics from UC Berkeley and an MBA from Wharton.

Wincent Mak

Regional Analyst, South Asia

Wincent joins us as Regional Analyst for South Asia. Prior to joining BIMA, Wincent was an automation engineer in a pharmaceutical company, MSD (Merck Sharp & Dohme). During his stint in MSD, he was deeply involved in creating automated systems to ensure low cost and high-quality medicines are manufactured for those in medical need.


Wincent was born in Bali, Indonesia, and came to Singapore at an early age of 8. He holds a B.Eng. in Chemical Engineering and B.B.A from the National University of Singapore.

Sudharshan Murali

REGIONAL ANALYST, SOUTH EAST ASIA

Prior to joining BIMA, Sudharshan worked for 4 years in the banking operations space for Bank of America as well as Goldman Sachs. Within banking, Sudharshan has worked in multiple functions including Trade Processing, Collateral Risk and Prime Lending. During his stint in banking, he was deeply involved in leading initiatives to implement technological and regulatory changes cutting across different product classes for various Asian markets.

Sudharshan was born and raised in Chennai, India and moved to Singapore to complete his B.Eng in Electrical Engineering from National University of Singapore.

Vaishnavi Sairaj

Regional Analyst, Asia

Vaishnavi joins us as a Regional Analyst for Asia markets. Prior to joining BIMA, Vaishnavi worked with inventory management and has dipped her fingers in inventory planning, demand forecasting and sales analysis for a retail store operations in Australia.

Vaishnavi came to Singapore for secondary school 12 years ago, and continued her higher studies with a B.Engg in Environmental Engineering from National University of Singapore.

Elise Nguyen

Regional CFO, ASIA

Elise joined Bima in 2017 as Regional CFO – Asia and responsible for Asia’s financial operations.   

Elise is a qualified CPA and holds a B. Law and B. Commerce (majoring in Finance).  She has over 14 years of experience in various roles in finance covering audit, taxation, and financial controllership.  Elise recently joins us from ANZ Bank (Singapore) as Regional Finance Business Partner and prior to that she worked at Manulife (Cambodia), Commonwealth Bank of Australia and Ernst & Young. 

De Wan Khoo

Regional Accountant

De Wan joins us as a Regional Accountant for our Asia markets. De Wan is a qualified Chartered Accountant (Singapore), Association of Chartered Certified Accountants (ACCA) member and Certified Internal Auditor.

He has over 4 years of external audit experience involving companies from diverse industries. Prior to joining BIMA, De Wan was a Senior Auditor at Deloitte Southeast Asia, leading and supporting audit engagements.

He holds a B.Sc. Business from University of London. 

Bangladesh Team


Akira Morita

Country Manager

Akira has overall strategic and operational responsibility for our business in Bangladesh.

Prior to joining BIMA, Akira was a corporate banker at Citigroup, where he gained extensive experience in international banking & finance focusing on emerging markets. He has also experienced various projects on microinsurance, microfinance and impact investing in Asia.

Akira holds an MBA from INSEAD and a Master of Public Policy from University of Tokyo.

Shreya Sarkar

General Manager

Shreya is responsible for managing service operations including Service Quality & Assurance, Doctor management, Claim management and Training & Development. Prior to joining BIMA, Shreya has worked with HDFC Standard Life Insurance in India and worked across multiple functions including Customer relations, Persistency & Marketing. She started her career with Tata Power in India. She earned her MBA in Marketing from Institute of Management Technology, Ghaziabad & holds a Bachelors in Technology Degree in Electrical Engineering from National Institute of Technology Raipur, India.

Sharukh Kahn

Head of Sales

Shahrukh has operational responsibility of Agent Network in all over Bangladesh for MNO partnership. 

Before joining BIMA, Shahrukh was a Customer Relationship Officer at Moshihor Securities Ltd. a leading stock exchange brokerage house in Bangladesh and also worked as a Tele-marketing officer at Airbd Customer Service point, where he achieved significant skills in Customer Relationship, Sales and Marketing. 

Shahrukh has a BBA in Human resource management from Victoria University of Bangladesh.

Morsalin Nurul

TRAINING AND DEVELOPMNET

Morsalin is responsible for all training and development of Milvik Bangladesh. He joined at Milvik in 2012 and was responsible for rolling out agent networking across Bangladesh.
Before joining BIMA, Morsalin was a Marketing Executive at UTSHOB.com, where he gained significant experience in Sales, Operations and Team Management. Morsalin has worked on different projects like Red Crescent Society, Lions Club etc. He is the lifetime member of Alumni Association (Department of English), Chittagong College.
Morsalin has an MA in English Literature from the National University of Bangladesh.

Alamgir Hossain

Head of Finance & Accounts

Alamgir has responsibility to look after finance & accounts function for our business operation in Bangladesh.
Alamgir has over fourteen years direct and diversified experience in finance & accounts, audit, strategic & project management and consultancy services within the corporate finance area. Prior to joining BIMA, he has worked at few different companies such as PWC, UNILEVER, ROBI (AXIATA) LTD, NIPRO etc. including management positions.
Alamgir holds a Master degree in Accounting from National University of Bangladesh and an MBA from London Metrocity College, London. He is an ACCA Finalist which he studied in Financial Training Company (FTC), London and holds a membership of AAT (MAAT). He is also a partly qualified Chartered Accountant from Institute of Chartered Accountants of Bangladesh (ICAB).

Muhaiminur Hafiz

Head of Product

Muhaiminur is responsible for identifying possible partners and launch partnership process along with conducting market research, product development and supporting the country director. He will work closely with senior management team, local team and the global product function to develop business strategy specifically for the sector. Muhaiminur has a total work experience of around 6 years in product development, project implementation and business development for several local and multinational corporations.

Previously he was with The Bangladesh Rating Agency, a subsidiary of Dun & Bradstreet. Muhaiminur has a BBA with dual major in Finance & International Business from North South University and a MSc in Financial Management from The University of Greenwich.

Pintu Kumar Deb Nath

Head of HR and Admin

Pintu Kumar is responsible for managing all kinds of human resources functions of our Bangladesh operation.

Pintu Kumar has over ten years working experience in Human Resources & Direct Marketing. Before joining Milvik, he was working as Associate Manager of Recruitment & Relationship Department at BRAC Bank Ltd. , where he was responsible for all types of Recruitment and Relationship Management activities maintaining continuous liaison with the division heads.

Pintu has completed his MBA, Majoring in Human Resources Management from University of South Asia, Bangladesh.

Rezaur Rahim

HEAD OF CLAIMS MANAGEMENT

Rezaur Rahim has responsibility to look after the Claims operation of our Bangladesh company.
Rezaur Rahim has over ten years of direct experience in supervisory positions for renowned life insurance companies of Bangladesh such as Deltal Life & Pragati Life insurance.

He has taken part in different workshops, seminars & training programs organized by the Regularity Authority & RAPPORT BD LTD.
Rezaur Rahim holds a Masters degree in Psychology from National University of Bangladesh.

MD. ASIF

Head of IT

Before joining BIMA, Asif has previously worked with Zenith Infotech solution Ltd, Novartis Bangladesh Ltd, Legato Services Ltd.
He is responsible for all IT related activities such as networking, in-house call center, technical coordination with MIP/BTC across MBL businesses. He is a computer engineer and attended Atish Dipankar University of Science and Technology.

Cambodia Team


Tapas Kuila

Country Manager

Tapas has overall strategic and operational responsibility for our business in Cambodia.

Tapas comes from a Financial Technology background having 6+ years of international experience in banking and financial services with Barclays and Infosys Consulting (Erstwhile Lodestone), designing, building and managing enterprise-oriented global infrastructure and leading global transformation engagements focused on business strategy, process workflow automation and operational efficiency improvements.

He holds a B.Tech. Honours in Electrical Engineering from the Indian Institute of Technology (IIT), Kharagpur and an MBA from INSEAD.

He has a deep interest in the Technology, Media and Telecommunication (TMT) sector, is the co-founder and General Secretary of the INSEAD TMT Network and has organized panel discussions on 'Big Data Analytics' and 'Internet of Things'.

Sovannara Mom

Human Resources Manager

Sovannara is responsible for managing all aspects of the human resources function in Cambodia, including recruitment, training and labour compliance.

He brings 7 years of experience in human resources management with both Cambodian and multi-national companies such as HR INC Cambodia, AMK Micro-Finance Institution, and Vattanac Bank.

Sovannara holds a Bachelors degree in Finance and Banking from Puthisastra University.

Silen Dy

Claims and Compliance Manager

Silen manages the claims and compliance functions at BIMA.

He has 6 years of experience in insurance claims. He has previously worked for several insurance companies such as Cambodian National Insurance Company (CAMINCO) and Cambodian People Micro Insurance Plc. (CPMI).

He holds a Bachelors Degree in Management from National University of Management and an MBA from Norton University.

Vorleak Phon

Deputy Claims Manager

Vorleak joined BIMA in early 2016 and helps manage the claims team in Cambodia with an emphasis on hospital insurance claims.

Prior to joining BIMA, Vorleak worked as a Senior Claims Officer at Prévoir Kampuchea, an international microinsurance company, where she was responsible for processing hospital claims and administering fraud prevention. Before joining the insurance industry, she was a practising medical doctor and worked in a private healthcare facility.

Vorleak holds an M.D. in general medicine and has trained in 4 public hospitals.

She is interested in improving healthcare access within Cambodia and frequently volunteers within the healthcare sector.

Sarik Tum

General Sales Manager

Sarik is the sales manager at the Cambodian business, running both the Call Center and Field Sales operations.

Sarik comes from a sales and marketing background with over 10 years of experience working in the Cambodian telecom industry. He previously worked at Cadcomms and MFone, where he was influential in setting up and executing the sales and marketing strategies.

He holds a Bachelors degree in Marketing as well as an MBA from the National University of Management, Cambodia.

Sarik is a huge football fan, and supports Manchester United.

Pengnam Chhou

Quality Control and Customer Service Manager

Pengnam joined BIMA in 2015 and oversees quality control and customer service.

Prior to this role, Pengnam was a customer service agent at BIMA, has worked as a customer service agent at Smart Axiata, and has taught English as a Second Language at a private school.

Pengnam holds a BBA from Norton university and a TEFL from BELTEI University.

He is interested in information technology and his hobbies include hiking and seeking adventures.

Fiji Team


Donald Mitchell

Operation Manager

Donald joined BIMA in January 2016 as Operation Manager.  Prior to joining BIMA, Donald was a Call Centre Operations Manager for PackLeader Pacific. He has held senior management positions for the Ministry of Tourism, Bible Society of the South Pacific & Vodafone Fiji.
Donald holds a Diploma in Project Management from the University of New England, Armidale NSW Australia. & MBA from the University of the South Pacific in Fiji.

Indonesia Team


Wisnu Dharmawan

Country Manager

Wisnu is our Country Manager for Indonesia.

Prior to joining BIMA, Wisnu worked as Business Development Director at Axiata. He has experience in both consulting (at McKinsey) and various industries (at P&G, Shell, McDonald’s, Western Union and Samsung). The roles that he previously managed are both regional and country roles across different functions in general management, marketing/product and sales/BD.

Wisnu holds an MBA and Chemical Engineer from University of Indonesia.

Faridah

Finance Manager

Faridah has responsibility to oversee all financial processes in PT Milvik Indonesia.

Before joining BIMA, Faridah worked in Chain Internal Control - Oracle Hospitality based in Jakarta, subsidiary of Oracle Corporation (formerly PT Micros – Fidelio Indonesia) as an accountant. She also gained experience in accounting and audit areas from a big four accounting firm and is qualified as a Chartered Accountant (CA).

Farida holds a bachelor degree from economic faculty majoring accounting in Universitas Pembangunan Nasional (Veteran) Yogyakarta and certified Registered Accountant from Universitas Gadjah Mada

Vincentius Simeon Budhyanto

Chief Medical Officer

Vincent is our Chief Medical Officer for Indonesia.

Before joining Milvik, Vincent worked as Medical Advisor for Generali Indonesia. He has experience in Primary Care (clinics and hospitals), Occupational Health (International SOS and UHC Global Medical), and Health Insurance (Generali). In his previous role in Insurance, he helped to automate various workflow with VBA, developing ICD 10 Code for policies, and assisting various medical issues in Claim and Underwriting. As a Medical Doctor, he served various multinational remote communities in delivering optimal Primary and Emergency Healthcare Service.

Vincent holds certificate of competence in Primary Care and professional certificate as a Medical Doctor from Gadjah Mada University.

Satri Purwito

HR Manager

Satri is our HR Manager for Indonesia.

Prior to joining BIMA, satri worked as professional HR consultant. He has experience in various industries (at AirAsia, Lazada, Ensogo, Harukaedu). His specialties in are HR Digitalization, Talent Acquisition and Corporate Culture.

Satri hold Bachelor Degree in Psychology from Diponegoro University.

Anisa Rizka

Management Associate – Business Development

Anisa is our Management Associate Business Development. Before joining Milvik, Anisa worked as Subject Matter Expert for Operations Analyst at Accenture. She also gained experience in Risk Management as well as in Taxation areas from Big four consulting firm and Mining company in Indonesia.

Amisa holds a Bachelor degree from Economics majoring Financial Management in Diponegoro University.

Agus Nugraha

Sales Manager

Agus is responsible for leading the Indonesian Tele-sales team to acquire new customers.

Agus has decades of experience in the Life Insurance industry. Prior to joining Milvik, Agus worked for Cigna Indonesia. He has more than 6 years’ experience in Telemarketing within various positions from Telemarketing to Telemarketing Associate Manager. He then expandeded his role to Marketing – Customer Value Management (CVM) for another 6 years with responsibility for data analytics, campaign management, & sales optimization.

Agus holds a bachelor’s degree in Agroindustrial Technology from IPB University.

Malaysia Team


Renyi Hooi

Country Manager

Ren is is our Country Manager for Malaysia.

Prior to joining BIMA, Ren worked as a consultant at Bain & Company, where she was involved with projects in the telecommunications and consumer products sectors within Southeast Asia. She has experiences with nonprofits and social enterprises in various markets, including The Rockefeller Foundation in New York and Off.Grid:Electric, a renewable energy startup in Tanzania. Ren also worked on sales strategy and customer loyalty at Starwood Hotels.

Ren holds a B.A. in Economics from UC Berkeley and an MBA from Wharton.

Isaac Song

Recruitment Manager

Isaac is looking after the overall HR function in Malaysia.

Prior to joining BIMA, he has worked in 7Eleven Malaysia and deployed an e-learning system to be used by 12,000 staff across Malaysia. When he worked for ASK Resources, he managed and co-managed various key accounts that includes financial service provider and telecommunications, and has consulted on various projects involving HR related matters.

Isaac holds a B.Sc. Psychology (Hons) from the royal university of Malaysia, Sultan Idris Education University.

Pakistan Team


Osman Haneef

Country Manager

Osman has overall strategic and operational responsibility for our Pakistan business.

Osman has several years of experience in economic and strategy consulting, international development, film production, theater and TV performance, and start-ups. Before joining BIMA, he worked for Rocket Internet's Kaymu venture in Pakistan. Prior to this, he worked for Charles River Associates in Boston and Bahrain on projects in the healthcare, education, and energy sectors. Osman graduated with an MBA and MA in International Relations from Yale University in 2011.

Umair Khalid

Sales Manager

Umair Khalid is the Sales Manager for our Pakistan business.

Before joining our team, Umair Khalid was a Processes Re-engineering specialist at Telenor Pakistan, where he did projects on Recall and AHT reduction and saved more than PKR 22 million. He has also done divisional level projects on Internet Penetration, Non Voice Channels, Postpaid Churn, and NPS Launch. Umair has over 8 years of experience in customer services, outsourcing, insourcing, systems and processes and NPS (CFL).

Umair has a BBA Hons degree with majors in Management form National College of Business Administration and Economics.

SYED HASEEB ASIF NAQVI

HEAD OF HR & ADMINISTRATION

Haseeb has over 8 years of experience in customer service, network operations, quality assurance, training, and recruitment.

Before joining MILVIK, Haseeb was a Quality Assurance supervisor at The Resource Group(TRG), where he was responsible for call evaluations, quality reporting, and the hiring and training of call center agents. Prior to TRG, Haseeb worked at Telenor Pakistan in numerous departments, including Customer Relations, the Network Operations Center, and Operations.

Haseeb holds a Masters in Business Administration with a major in marketing from the Global College of Computer and Management.

SYED AQEEL AHMED RIZVI

CALL CENTER MANAGER

Aqeel leads our call center operations in Pakistan.

Before joining MILVIK, he worked as a product manager for Legrand Electronics, a French multinational firm that specializes in wiring accessories and switches. Prior to Legrand, he worked as a Quality Assurance supervisor for an outbound call center operated by Mindbridge.

He holds an MBA with a major in marketing & finance and a BS (honors) in Software Engineering from the National College of Business Administration and Economics (NCBA&E).

AZAM SALEEM

REPORTING ANALYST

Azam Saleem is our Reporting Analyst in Pakistan.

Azam has several years of experience in Reporting and Contact Centre Operations. Before joining MILVIK, he worked for Rocket Internet’s Lamudi venture in Pakistan. Prior to this, he worked for PTCL in different domains such as; Inbound, Outbound, Validation and Reporting.

Azam holds a Masters degree with major in political science from The University of the Punjab.

NUDRAT HUSSAIN

TRAINING SPECIALIST

Nudrat is responsible for the overall training programs in Pakistan.

She has over eight years of experience in Telecommunication sector. Before joining MILVIK, she has worked in Telenor Pakistan in different domains such as prepaid, postpaid , Blackberry technical support channel, Corporate/SME VAS sector, Social/Digital media and corporate & Regulatory communication department.

She holds a postgraduate degree with major in Psychology from Government College University (GCU) Lahore

DR. AYESHA AHMED

CHIEF MEDICAL OFFICER

Dr. Ayesha Ahmed is leading MILVIK’s telemedicine program in Pakistan.

Ayesha has several years of experience in clinical medicine, healthcare administration and management. She has worked in a wide variety of settings, ranging from tertiary care centres in Pakistan and abroad to primary care clinics in remote rural areas. She has published papers in PubMed journals and has also conducted research work at a national scale. She holds numerous certifications from the Fetal Medicine Foundation (UK).

Ayesha is a graduate of Army Medical College (National University of Science and Technology)

Papua New Guinea Team


Sri Lanka Team


Debankur Biswas

Country Manager

Debankur has overall strategic and operational responsibility for our business in Sri Lanka.

Debankur has over ten years experience in sales & distribution, portfolio management, insurance products cross-sell and contract centre management. Prior to joining BIMA, he headed up the Cards Insurance division for Citibank N.A. Previous roles include management roles for Standard Chartered Bank.

Debankur has an MBA from Faculty of Management Studies (FMS), University of Delhi and Bachelor of Engineering from Netaji Subhas Institute of Technology (NSIT), New Delhi.

Apoorv Kansal

General Manager

Apoorv has strategic and operational responsibility for our business in Sri Lanka.

Apoorv has over seven years of experience in strategy & operations consulting, business transformation, profitability improvement, digital & program management. Prior to BIMA, he worked as Senior Management Consultant with Performance Improvement team at EY (formerly Ernst & Young). He has experience of multiple projects in medical & healthcare, building material, automobile and other diversified industries.

Apoorv holds Bachelor of Engineering from Netaji Subhas Institute of Technology (NSIT), New Delhi (University of Delhi).

Mafaz Mazeen

General Manager

Mafaz has strategic and operational responsibility for our business in Sri Lanka.

Mafaz has over 10 years of experience in Information Technology, he has managed hundreds of software implementation projects across the world. Mafaz is a member of the British Computer Society and holds a Graduate Diploma in Management from Edexcel.

Thusith Meemanage

Finance Manager

Thusith has been appointed as the Finance manager of BIMA Sri Lanka in June 2016. He is responsible for the finance and accounting function of the company. Thusith has over 10 years' of experience in accounting and finance which includes six years of audit and accounting advisory experience at KPMG Sri Lanka.

Thusith holds a BSc in Finance from the University of Sri Jayewardenepura - Sri Lanka. Further he is an Associate member (ACA) of the Institute of Chartered Accountants of Sri Lanka.

Thusitha Aponsu

Operations Manager

Thusitha has joined BIMA in 2013. Prior to his appointment as the Operations manager, he is involved in managing the Call centre, handling claims and system administration in BIMA Sri Lanka. Currently he is responsible for operations in the Company.

Thusitha possesses previous working experience in project management, sales and marketing. Further he is currently reading for Bachelor of Science Degree at Open University of Sri Lanka.

Nathali Roche

Training Specialist

Natali has 9 years of working experience in the BPO sector, out of which 6 years' experience in Training and Quality Assurance.

She has an Advanced Diploma in Business Management from National Institute of Business Management - Sri Lanka.

Priyan de Silva

Human Resources Manager

Priyan is responsible for the HRM function of BIMA Sri Lanka. He possesses more than 10 years' experience in Human Resources Management in the Insurance sector.

Priyan has the Professional Qualification in Human Resources Management offered by the Institute of Personnel Management - Sri Lanka (Inc.). Also he holds a Post Graduate Diploma in HRM from the National School of Business Management - Sri Lanka.

Shiyamila Kumarapeliyage

Customer Obsession Manager

Shiyamila has joined BIMA Sri Lanka as the Customer Obsession Manager in March 2018. She is responsible for Customer relationship management and Quality Assurance.

She has over 10 years’ experience in quality assurance, customer relationships and project management in mobile telecommunication, BPO/ KPO, Digital publication and IT managed service industries.

Gowri Wanniarachchi

Claims Manager

Gowri joined BIMA Sri Lanka as Claims Manager in November 2018. She is responsible for the claim management process in the company.

She has Over 10 years of experience in Customer relationship management, Process Audit, Performance Management, Project management and Business consultancy fields and possesses previous working experience in Mobile telecommunication, BPO, Health care & Training Sector.

She holds a Master degree in Business Administration from University of Wales – UK. Further she is a Fellowship member of ABE, United Kingdom FMABE – UK.