Murtaza Khalil Hassan

Country Manager

Murtaza has overall strategic and operational responsibility for our Pakistan business.

Murtaza Khalil Hassan has over 14 years of experience in the insurance & banking sector in Pakistan and has been extensively involved in the areas of product development, distribution, and partnerships. Prior to Joining BIMA, he was the head of insurance at Telenor Microfinance Bank (Easypaisa) managing and developing the micro-health portfolio. Murtaza also previously worked at Standard Chartered Bank in the area of Bancassurance; managing investment linked life and takaful portfolios. Murtaza started his career with AIG where he also headed the personal lines department.

Murtaza holds an MBA in Finance from Institute of Business Management Karachi.

Umair Khalid

General Manager

Umair Khalid is the Sales Manager for our Pakistan business.

Before joining our team, Umair Khalid was a Processes Re-engineering specialist at Telenor Pakistan, where he did projects on Recall and AHT reduction and saved more than PKR 22 million. He has also done divisional level projects on Internet Penetration, Non Voice Channels, Postpaid Churn, and NPS Launch. Umair has over 8 years of experience in customer services, outsourcing, insourcing, systems and processes and NPS (CFL).

Umair has a BBA Hons degree with majors in Management form National College of Business Administration and Economics.



Haseeb has over 8 years of experience in customer service, network operations, quality assurance, training, and recruitment.

Before joining MILVIK, Haseeb was a Quality Assurance supervisor at The Resource Group(TRG), where he was responsible for call evaluations, quality reporting, and the hiring and training of call center agents. Prior to TRG, Haseeb worked at Telenor Pakistan in numerous departments, including Customer Relations, the Network Operations Center, and Operations.

Haseeb holds a Masters in Business Administration with a major in marketing from the Global College of Computer and Management.



Azam Saleem is our Reporting Analyst in Pakistan.

Azam has several years of experience in Reporting and Contact Centre Operations. Before joining MILVIK, he worked for Rocket Internet’s Lamudi venture in Pakistan. Prior to this, he worked for PTCL in different domains such as; Inbound, Outbound, Validation and Reporting.

Azam holds a Masters degree with major in political science from The University of the Punjab.